Refund policy

1. Return Period

Vendula Care offers a 30-day return from the date of delivery. Items must be returned within 30 days of receipt to be eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return, items must be:

• Unused and in original condition

• In original packaging with all tags and labels intact

• Accompanied by proof of purchase (order number or receipt)

Please note: Some wellness products, once opened or used, cannot be returned due to health and safety regulations.

3. Non-Returnable Items

The following items are NOT returnable:

• Items that have been opened, used, or consumed

• Items without original packaging or damaged by customer

• Clearance or final sale items

• Items delivered more than 30 days ago

4. How to Return

To initiate a return:

1. Contact our customer service team at support@vendulacare.com or
    call +1 (307) 394-9780 with your order number and reason for return

2. Receive a return authorization number (RMA) and return shipping instructions

3. Ship the item back to us in original condition at the address provided below

4. Upon receipt and inspection, we will process your refund

5. Return Shipping Address

Please ship returned items to:

Vendula Care Returns
5830 E 2nd St, Ste 7000 #36167
Casper, Wyoming 82609
USA

Important: Always include your order number and Return Authorization (RMA) number in the package.

6. Refund Processing

Approved refunds will be processed within 7-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method. Please allow 5-10 additional business days for the funds to appear in your account, depending on your financial institution.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by Vendula Care. In cases where we are at fault, we will provide a prepaid return shipping label via email.

8. Defective Products

If you receive a defective or damaged product, please contact us immediately with photographic evidence at support@vendulacare.com or call +1 (307) 394-9780.
We will gladly replace the item or issue a full refund, including return shipping costs. Send the defective item to our return address above.