Refund policy
Return & Refund Policy
At Vendula Care, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the terms below.
Return Window
Customers may request a return within 30 days of receiving the product.
Requests made after the 30-day period may not be eligible for a return or refund.
Eligible Products
Returns are accepted for:
Defective products
Damaged items
Incorrect products received
Non-defective items (customer preference)
Products must be new or slightly used and returned in acceptable condition.
Return Method
All approved returns must be sent by mail to the designated return address provided by our support team.
Return Shipping Cost
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Restocking Fee
Vendula Care does not charge any restocking fee for returned products.
Refund Processing Time
Once the returned item is received and inspected, refunds are processed within 10 business days.
Refunds will be issued to the original payment method used during checkout.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
How to Request a Return
To initiate a return, please contact our support team.
support@vendulacare.com
Please include:
Order number
Product name
Reason for return
Photos if the item is damaged or defective
Our support team will provide return instructions.
Exchanges
If you received a defective or incorrect item, we may offer a replacement instead of a refund when possible.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons. These restrictions will be clearly mentioned on the product page when applicable.
Contact Information
Vendula Care
Email: support@vendulacare.com
Phone: +1 9292551330
Business Hours
Monday – Saturday
10 AM – 6 PM
Legal Entity
Global Swanky LLC
